Information Technology Support Services
Services
- Deskside Support
- Helpdesk
- Consulting
- Dedicated Support Programs
- Deployment
- Managed Services
- 24/7 Monitoring
- Preferred Support Agreement
Network
Security Consulting
Accent
Computer Solutions is uniquely qualified to design, install, upgrade
or support the latest server and network technologies.
Credentials
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Accent Computer Solutions, Inc. has provided Information Technology (IT) support and services to businesses of all sizes since 1987. It is our vision to provide a wide complement of high quality, on-call and outsourced technology services to our clients. Services customized for the individual business will help minimize downtime and lower total costs. They include:
- Desk-side Support: This on-site person is who your users will often refer to as the 'computer guy.' Very knowledgeable on most desktop issues and works well with your employees. We keep him trained and supported; you keep your users happy and productive.
- Helpdesk: You need to have one number for your users to call for resolving all computer related issues. Accent Computer Solutions takes care of the rest. If the issue is not resolved over the phone, we escalate and take the appropriate action.
- Consulting: Our engineering staff maintains appropriate technical certifications. Strict hiring and training procedures are in place to ensure our staff can provide superior service. Our skilled, professional engineers are capable of providing the project management necessary to implement the most challenging Technical Projects.
- Dedicated Support Programs: Dedicated support has become a requirement for several of our clients. We have cost effective programs in place to supply dedicated Accent personnel on schedules ranging from 6 to 40 hours per week. Discounted rates are offered for pre-set weekly or monthly agreements. This advanced level of service provides high-quality engineers at an affordable rate.
- Deployment: Accent Computer Solutions has the project management experience to organize and deploy advanced technology solutions in short periods of time. Our clients rest assured that the technology being rolled out is being implemented in the most efficient manner possible.
- Managed Services: This very affordable service is one of the most effective ways for lowering your total cost of ownership in your network. We manage your network remotely and with advanced tools. This feature is especially effective for branch office management and remote users.
- 24/7 Monitoring: If your network is dependent on up-time, this service provides that extra level of notification and support—a crucial element of all Wide Area Networks.
- Preferred Support Agreements: This retainer agreement provides customers with priority support at a discounted rate. Save money and get a higher level of priority service. Ask your account executive for details.
Network
Security Consulting
Network and Internet Security is the single most important issue facing
all IT departments. Viruses and hacker attacks are at an all-time
high and the financial damage is becoming larger. Accent Computer
Solutions provides a variety of solutions that secure your network.
These include:
- Port Scan Audit: We perform a non-invasive scan on your network with a sophisticated recon tool to report obvious breaches in your Internet security. You receive a full report on the various levels of security issues.
- Security Audit: If network and Internet security are an absolute priority with your company, then this is a standard practice your company employs to ensure compliance with security protocols.
- Intrusion Detection: Without Intrusion Detection Systems (IDS), your network may be getting hacked all the time and you'll never know. Accent Computer Solutions can implement this IDS technology so that you can keep an eye on your network. An absolute must for health care and financial institutions to ensure compliance.
Accent
Computer Solutions is uniquely qualified to design, install, upgrade
or support the latest server and network technologies.
- Windows 2003, 2000, Small Business Server (SBS) installation and migration
- Active Directory design, installation, and migration
- Exchange 2003, 2000, and older system support and migration
- Internet Security and Acceleration Server (ISA)
- High end network router design and programming
- Managed services and remote administration
- Managed firewalls
- Anti-virus/Anti-vandal Filtering
- Roll-Out Services
- Project management/implementation
- Temporary staffing
- Service contracts
Accent Computer Solutions maintains appropriate technical certifications to insure that you are provided with up to date knowledge and technical support.
- Microsoft Certified System Engineer (MCSE 2000, 2003 & NT)
- Microsoft Certified Database Administrator (MCDBA)
- Microsoft Certified Trainer (MCT)
- Microsoft Certified System Administrator (MCSA)
- Cisco Certified Internetwork Expert (CCIE)
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Design Associate (CCDA)
- Cisco Certified Network Associate (CCNA)
- Registered Communications Distribution Designer (RCDD)
